Back up game files before making changes

Protect

Use the Backups section of the CloudExa game panel to keep a recovery point before changing plugins, worlds or server settings. Keep a downloaded copy somewhere outside your worldgame server as well.

Before you start

• Sign in at game.cloudexa-hosting.com and configuration

  Beforecheck changingthat gameyou versions,selected pluginsthe orright importantserver.

• Your settings,service makeneeds an available backup slot. A subuser also needs backup permissions.
• For a backupconsistent Minecraft world backup, tell players about the pause, stop the server through Console and wait for it to reportfinish completion.saving.

Backup

A availabilitygame andserver limitsfile dependbackup ondoes yournot plan.

1. Checkautomatically include an external MySQL database. Export databases used by plugins through the backupdatabase area in your game panel for the latest successful backup.
2. Create a new backup if antools available slotto allows it. Confirm it finishes successfully before continuing.
3. Keep a separate copy of important worlds and configuration files using the file-transfer details shown in your panel.

Before restoring

A restore can overwrite current files. Confirm the backup date, server and restore options,you, and keep those exports with the matching file backup. Ask support if you cannot find an export option.

Create a copybackup

of

1. Open anyBackups, newerthen choose Create server backup.
2. Enter a name that explains the recovery point, such as before-plugin-update-2026-11-08.
3. Choose an Archive format. Use tar.gz or zip to suit your download and extraction tools.
4. Review Ignored Files & Directories. Leave it empty unless you understand the exclusions. A .pteroignore file can still exclude files when this box is empty.
5. Enable Locked if you want to preserve.protect Ifthe archive from deletion and your permissions allow it.
6. Choose Start backup. Wait for a successful completed entry before treating it as a recovery point.
7. Open the backup's three-dot menu and choose Download if you need your own off-server copy. Start the game server again when the backup has completed.

Restore a backup

Restoring replaces files with older versions and can undo player progress. Download or back up the current files first. A restore reportscan anstop errorthe orserver appearsand stuck,make contactits supportfile manager and power controls unavailable until it finishes.

1. Confirm the backup name, date and server. Open its three-dot menu and choose Restore.
2. Read the confirmation. The option Delete all files before startingrestoring backup. removes the current server files before extraction. Leave it unticked unless you intend a complete replacement and have secured anything you need. Leaving it unticked can retain newer files that are absent from the archive.
3. Choose Restore once and wait for the restore state to finish. Do not start another restore or reinstall.reinstall to clear a spinner.
4. Check the console, start the server if it remains stopped, and join to check the expected world and player data.

If a backup fails or a restore appears stuck

Record the backup name, time, server ID and any request ID shown in the error. Check available storage and your backup allowance. A large archive can take longer than a small world; repeated restore attempts can make investigation harder. Contact CloudExa support with those details. Do not delete the last working backup.

Next: upload a Minecraft world or install a plugin.