Investigate missing recent sessions in a Plan dashboard
A dashboard with no recent sessions can reflect collection failure, a database issue or a filter that excludes the activity. Work through those layers before importing old records or resetting Plan. A browser showing yesterday's graph does not identify which layer failed.
Record the starting point
Record the server and Plan versions, expected player session time and dashboard date range. Note whether the dashboard covers one backend or a network. Use a consenting test account and keep player names or addresses out of public screenshots.
Work through the change
- Confirm Plan loaded successfully and inspect logs around the expected session. Look for storage or connection errors before assuming the player was not recorded.
- Join the intended backend with the test account, stay long enough to create an observable session, and leave normally. Record both timestamps.
- Refresh the correct server or network view and check its date, timezone and player filters. Allow the documented processing interval for your installed release rather than repeatedly restarting Plan.
- If the session remains absent, compare the configured storage destination with the dashboard's data source. On a network, ensure the backend you tested is the one being inspected.
Check the result
The controlled session should appear under the intended server and time range. Its duration may not match a wall clock to the second, but it should be recognisable. Keep the test timestamps with any storage error so support can connect the observation to the collection path.
If the result differs
If old data appears but no new sessions do, inspect collection and writes. If the session appears under another view, correct the dashboard scope or server identity. Do not merge databases until the actual storage destinations are understood.
Restore any trial display filter or configuration change if it obscures existing data. Preserve the current database before a later migration. Deleting Plan's database to force a fresh graph sacrifices evidence and is not an appropriate first repair.