# Collect a ChestShop transaction failure without exposing player data

An intermittent market error needs a traceable shop and transaction. Record a small reproduction so support can distinguish stock movement, balance changes and protection denials.

## Before you start

ChestShop connects a sign, stock container and economy account. Test the buyer and seller separately: permission to create a shop does not prove stock access or payment works. Read the installed release documentation before changing signs on public shops.

## Work through the check

1. Note the server build, ChestShop build, Vault provider, shop location and the exact sign layout without sharing unrelated player accounts.
2. Choose a cheap item and controlled buyer, record both balances and quantities, then attempt one transaction at a known time.
3. Capture the first relevant exception and surrounding log lines, including any protection or provider message for that same attempt.
4. State whether the customer lost money, received stock, saw a rejection or observed only a stale display.

## What to compare

Record one failed transaction time precisely enough to find its log entry. Share the error and plugin versions without publishing full databases, player inventories, payment histories or connection credentials.

## Confirm the result

The report should show a repeatable transaction with enough before-and-after evidence to identify which step failed, without needing a full private server archive.

## If the result differs

Redact addresses, database credentials and private chat before sharing logs. Keep the original exception text and stack trace structure so redaction does not remove the failing plugin name.

## Recover safely

Suspend the affected shop if outcomes are inconsistent and preserve its stock and records. Avoid repeated purchases on live accounts while gathering evidence or applying unverified refunds.

<figure id="bkmrk-the-cloudexa-console">![CloudExa game console with the log controls visible.](https://help.cloudexa-hosting.com/cloudexa/guides/20261109-wave10/console-logs.png)<figcaption>The CloudExa console provides the log view used in this check. This is a general panel screenshot, not plugin-specific output.</figcaption></figure>## Documentation and related help

Check the [ChestShop maintainer documentation](https://github.com/ChestShop-authors/ChestShop-3) and [ChestShop maintainer reference](https://github.com/ChestShop-authors/ChestShop-3/releases) against your installed release before applying changes.

Related CloudExa help: [Create and protect a ChestShop sign shop](https://help.cloudexa-hosting.com/books/minecraft-plugins/page/create-and-protect-a-chestshop-sign-shop) and [Find Minecraft logs and send useful troubleshooting details](https://help.cloudexa-hosting.com/books/game-hosting/page/find-minecraft-logs-and-send-useful-troubleshooting-details).